Newberry Express

Title VI Complaint Process

The Newberry County Council on Aging (NCCOA) is authorized, and required, to implement an FTA approved Title VI program and to provide oversight for its contractor(s) selected to operate the Newberry Express ADA complementary paratransit serving the urbanized portion of Newberry County. NCCOA endeavors to ensure that the level and quality of transportation service provided to the public is accomplished without discrimination in regard to race, color, or national origin.

Any person who believes he or she has been discriminated against on the basis of race, color, or national origin by the operators of the Newberry Express, or mobility managers at NCCOA, may file a Title VI complaint by contacting NCCOA to complete and submit the agency's Title VI Complaint Form. NCCOA investigates complaints received within ten (10) working days. If necessary, a meeting will be held between all affected parties within those ten working days. The complainant will receive a written response and outcome to their claim within 15 days following the investigation.

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To complete a Title VI Complaint Form, please contact:

Newberry County Council on Aging

1300 Hunt Street

Newberry, SC 29108

(803) 276-8266 (Front Desk)

Please Ask For:

Janet Ballentine, Deputy Director 

Or

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Ave. SE

Washington, DC 50290

Last Review Date: April 2018